In the fast-evolving landscape of business, one of the most significant levers of sustained success is an organization’s culture.
Culture as a Catalyst: Driving Organizational Change through HR Leadership
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Cleaning Up: Lessons From The Personal Care Business
On visits to South Asian countries through the noughties, I had seen masks being used as a barrier against pollutants and a filter against air-borne allergens. From simple scarves to intricate gas masks, face coverings were just everywhere.
The Role of Leadership in Transforming Organizations: A Guide for Business Leaders
In the fast-changing world of business today, leadership is perhaps turning out to be the single most critical element. Effective leadership is the foundation upon which transformation is carried and upon which sustainable growth depends for organizations as they navigate through the complexities and vagaries of the world.
Transformation While Keeping the Legacy Intact: The Way Forward for Organizations
The modern world is full of challenges, and recently, most of the organizations have been trying to reinvent themselves.
Checkmating Competition at the Point of Sale.
My foray into building materials and interior infrastructure industry was in 2007, when I joined one of the leading interior infrastructure brands at Delhi as the Country Head of decorative division.
Creating Omni-Channel Experiences for Today’s Consumers
The distinctions between online and physical experiences are becoming more and more hazy in today’s consumer world. Whether they are interacting on social media
The MCA Formula: Be Sure to Change Your Mindset for Success
In my nearly four decades of experience in the fast-moving electrical goods sector, I have witnessed firsthand how a combination of mindset, clarity, and action can transform lives.
Leadership Lessons from the Lighting Industry: Building and Leading High-Performance Teams
In my 24 years of experience in the lighting industry, I’ve had the privilege of witnessing and contributing to its dynamic growth. The industry’s rapid evolution has presented unique challenges and opportunities, especially in building and leading high-performance teams
The ‘Covid’ effect on Oil & Gas projects in India
The Oil and Gas sector plays a crucial role in influencing decision-making for other important sectors of the economy. India’s economic growth is closely related to its energy demand and therefore the need for growth of the petroleum sector, making the sector conducive for investment.
Ted Talks, But does Ted listen?
Making a Robust VOC Mechanism for Customer Delight
A leading bank in Asia had commissioned us a few years ago for a short consulting assignment, where I got to know their marketing leader. What was extraordinary about her was that she would start each of her days by listening to customer calls from her call center for at least half an hour. She would tap into the system that recorded the calls and listened to a random bunch. This ritual was sacrosanct and part of her schedule every single day, and she was committed to it even during the days of travel. Now for some, this might seem extreme, but hopefully not shocking. Most leaders understand the value of listening to the Voice of Customer, or VOC, as it is called, and there is enough literature about why it is important to listen to the VOC. But truth be told, very few of us make it a point to listen to this VOC and act on it on a regular, proactive basis. Over the years, the nature of VOC and our relationship with the VOC has changed.