Written by: Dr Shreekant Vijaykar
About the author: Director of Asia Operations at COPC Inc.
Knowing the difference between price and value, and finding your purpose
A new year brings 365 new opportunities. To do more. To make mistakes. And to learn from them and grow………..
Dr Shreekant Vijaykar’s Blog
Dr Shreekant Vijaykar
Director of Asia Operations at COPC Inc.
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I help companies get exceptional customer experience. I’m the Director of South Asian Operations for COPC Inc., a leading advisory and consulting firm that specializes in CX (Customer Experience) management and supplier-buyer relationships. I am a strong proponent of Process Improvement strategies and data-driven Operations management, Quality and Workforce Planning (WFM); and I help companies achieve high levels of performance.
Specialities: Consulting, Training, Customer Experience, Operational excellence, Capacity Planning, Quality Management, Business Strategy, Sales and Business Development, Leadership, Business Process Assessment, Process Implementation, Transition Management, Product Development, Go-to-Market Strategies, Vendor Management, Risk Management, DfCX (Design for Customer Experience).
I’m a COPC Lead Auditor and Consultant and Six Sigma Master Trainer. I’ve been the lead trainer for HDI, PMP and am ITIL v3 certified.
Known as a thought leader in Service Operations Management, I coined the term #DfCX (Design for Customer Experience). I’m a faculty at business schools and institutions including MDI, IMI and SPJIMR, and currently also serving as appointed VP Corporate Relations at Indian Subcontinent Decision Science Institute (ISDSI).
Ted Talks, But Does Ted Listen?
Written by: Dr Shreekant Vijaykar
About the author: Director of Asia Operations at COPC Inc.
Making a Robust VOC Mechanism for Customer Delight
A leading bank in Asia had commissioned us a few years ago for a short consulting assignment, where I got to know their marketing leader……….
Usefulness and Ease of Use: Two Mantras for Successful SST (self-service technologies) to Improving Brand Loyalty.
Written by: Dr Shreekant Vijaykar
About the author: Director of Asia Operations at COPC Inc.
A foodie and a self-ordering menu
Recently, a five-year-old story went viral once again about how McDonald’s reported that restaurants that introduced self-ordering kiosks experienced an average of 5-6% increase in sales………
Making Things Simple
Written by: Dr Shreekant Vijaykar
About the author: Director of Asia Operations at COPC Inc.
Consider that you have to buy something for yourself. Say you are looking for one of those work-from-home chairs. Sitting in your current, wooden chair is getting rather uncomfortable. So you give a quick scan on the net, find some interesting options, and then try to purchase one that was rated well……..